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Cancellation, returns and refunds

We want you to be happy with every order. This policy explains how cancellations, returns, replacements and refunds work on BuyDost.

1. Cancelling an order

  • Before dispatch: you can cancel any order before it ships. Email care@buydost.in with your order number and we will cancel it. Prepaid orders get a full refund.
  • After dispatch: the order can no longer be cancelled. You can refuse the delivery, or request a return or replacement after delivery if the item is eligible.
  • We may cancel an order if an item is out of stock, the pincode is not serviceable, or the order looks fraudulent. If we cancel a prepaid order, you get a full refund.

2. Return options for each product

Every product page shows its return option under Returns, so you know before you buy. There are three options:

  • Returnable: return within 7 days of delivery for a refund.
  • Replacement only: replaced within 7 days of delivery if the item is damaged, defective or different from what you ordered. Not returnable for a change of mind.
  • Not returnable: for hygiene, safety or personal use reasons (for example intimate care, innerwear and opened beauty products). These are still covered if they arrive damaged, defective or wrong.

3. Conditions for returns and replacements

  • The request is made within 7 days of delivery.
  • The item is unused and unwashed, with all original tags, labels, accessories and packaging.
  • Beauty and personal care items are sealed and unopened, unless they arrived damaged or defective.
  • Items bought on final sale, or marked Not returnable, cannot be returned for a change of mind.

4. Damaged, defective or wrong items

If your item arrives damaged, defective, incomplete or different from what you ordered, email care@buydost.in within 48 hours of delivery with your order number and clear photos (an unboxing video helps). We will arrange a free replacement, or a full refund if a replacement is not available. This applies to every product, whatever its return option.

5. How to request a return or replacement

  1. Email care@buydost.in with your order number, the item, and the reason.
  2. We confirm eligibility within one working day and arrange a pickup where available. If pickup is not available at your pincode, we share the address to self-ship the item.
  3. Once the item reaches us and passes a quality check, we process your refund or send the replacement.

    4. 6. Refunds

    • Prepaid orders (UPI, cards, net banking, wallets): refunded to the original payment method.
    • Cash on delivery orders: refunded by bank transfer or UPI to the account you share with us.
    • Refunds are processed within 5 to 7 working days after the returned item passes our quality check. Your bank may take a few more days to show it.
    • Delivery charges are refunded only when the item was damaged, defective or wrong, or when we cancelled the order.

    7. Replacements

    Replacements are shipped free of charge once the original item is picked up or received. If the same item is out of stock, we offer a full refund instead.

    Need help?

    Write to care@buydost.in. We reply within one working day.

    Last updated: 26 September 2026